"Each time we make a change to a work order that comes in it shoots out an email through GroupWise and lets the user know where we stand. You wouldn't believe the feedback we got on that; it's real positive, and everyone likes the fact that they know what's going on."
"This (eHD) has changed our technology department from the bad guys to the guys they (end users) love to see coming."
"The end user generates profits for our organizations by serving the customer. In a similar way IT staff members generate profits for our organizations by serving the end user"
"The ticket submission form is simple to use and so easy to manage. We can make adjustments to the form on the fly. End users are updated on their requests as we work on them via email with the click of a button. They can also login to their own help desk page to see their updates if they like."
"everything HelpDesk is the number one help desk solution on planet earth"
"The fact it runs on all our platforms and that it integrates with eDirectory, ZENworks and GroupWise email and calendar are awesome. Easy to use and very easy to set up."
everything HelpDesk™ (eHelpDesk) Solution
everything HelpDesk™ - What makes us different
GroupLink's everything HelpDesk is a help desk solution designed to increase service levels while reducing workload, increasing customer satisfaction, and most importantly: keeps your business operating smoothly, consistently, efficiently and profitably.
- Go Mobile - Access your tickets from any certified web browser, anywhere, including PDAs!
- Expand Service Desk Functionality - Use as a powerful work order tracking tool for any service department. See industry examples.
- Act instead of re-act – The everything HelpDesk™ also has easy to use ticket filters and/or reports to let you identify trends and take action before action is taken on you.
- Tailor the product to fit your exact needs - extremely flexible and easy to configure.
- Utilize your investments - use your existing authentication source (eDirectory, ActiveDirectory) to keep your staff from entering and deleting users in multiple databases. More beneficial integration with email and calendaring (GroupWise/Outlook), ZENworks 7 and ZEN 10. Runs on Windows, Linux, and OES (Netware).
- Love your help desk solution – There is a reason we have over 80% renewal rates on our solution! Support teams use it.
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everything HelpDesk™ - I.T. HERO MAKERS!
GroupLink wants to make you and your support staff I.T. Hereos in the eyes of the users you support. We want them to swear by you and stop swearing at you. How will we do this? Listen to our customers, and let them tell you how.
Pflugerville School District [Video]
Emmett School District [Video]
everything HelpDesk™ Version 8.2.3 Released Now Available!
The wait is over! everything HelpDesk™ version 8.2.3 is ready to transform your help desk. With some new powerful tools you will be able to streamline processes, simplify tasks, without sacrificing power and intelligence. View the below videos to learn more about what is new. Also, be sure to download your free 30 day trial to test out how this solution can work for you, or contact us at info@grouplink.net.
- Robust Asset Tracker - Manage and track your assets, vendors and software licenses as well as create customizable dynamic reports.
- Out Of Office - Assign helpdesk tickets when you're away from the office.
- Audit Trail - Track changes and modifications of your tickets, by date and time stamp and name of technician making the change, thus ensuring efficient ticket tracking.
- Enhanced Reporting Tool – Create, name and save fully customizable reports.